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Regenerate Me (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit regenerateme.com, contact us, book an appointment, purchase services, or interact with our business.
This policy does not replace any separate consent or authorization required for medical treatment, marketing communications, or the use or disclosure of health information.
Depending on how you interact with us, we may collect:
Contact information: Your name, email address, telephone number, and other contact details you provide.
Appointment and service information: Booking details, requested services, appointment location, and related communications.
Health information: Medical history, medications, allergies, symptoms, and other information provided during intake, consultation, or treatment.
Payment information: Billing details, transaction records, and information needed to process purchases or refunds.
Communication preferences: Newsletter subscriptions, marketing preferences, and records of consent or opt-out requests.
Website information: IP address, browser type, device information, pages visited, and interactions with our website.
We collect information directly from you, automatically through website technologies, and from providers involved in processing your bookings, payments, or requested services.
We use personal information to:
Respond to inquiries and provide customer support.
Schedule, confirm, and manage appointments.
Evaluate eligibility for services and provide requested care.
Process payments and maintain transaction records.
Send appointment reminders and service-related communications.
Send newsletters and promotional communications, subject to applicable consent requirements and your preferences.
Maintain and improve our website and services.
Prevent spam, fraud, and unauthorized activity.
Comply with legal obligations and resolve disputes.
When applicable law requires consent or a separate authorization, we obtain it before the relevant collection, use, or disclosure.
We may disclose personal information where appropriate and permitted by law to:
Service providers: Providers supporting website hosting, appointment scheduling, payment processing, communications, record management, security, and customer support.
Healthcare professionals: Professionals involved in evaluating, coordinating, or providing your requested care.
Professional advisers: Attorneys, accountants, insurers, and other advisers where necessary for legitimate business purposes.
Legal and regulatory recipients: Government agencies, courts, or other parties when disclosure is required or permitted by law.
Business transaction recipients: Parties involved in a merger, acquisition, financing, or transfer of business assets, subject to applicable privacy requirements.
Recipients you authorize: Other parties when you request or authorize the disclosure.
Health information remains subject to any additional restrictions imposed by applicable law. The disclosures described above do not authorize uses of health information that would otherwise be prohibited.
We handle health information according to the legal requirements applicable to the information and the services provided.
Where Regenerate Me or your treating healthcare provider is subject to the Health Insurance Portability and Accountability Act (“HIPAA”), protected health information is also governed by the applicable Notice of Privacy Practices. That notice explains permitted uses and disclosures and your patient privacy rights. This website Privacy Policy does not replace it.
Other federal or state laws may provide additional protections for health information, including consent requirements and rights to access, delete, or withdraw consent to certain processing.
Please avoid sending detailed medical information or payment-card details through general website contact forms or ordinary email. Contact us for the appropriate way to provide information needed for your care.
When you submit a contact form, we use the information you provide to respond to your inquiry, assist with booking, or address your request.
Submitting a contact form does not, by itself, constitute consent to unrelated marketing communications. Where consent is required for marketing, we obtain it separately.
Our website uses cookies and similar technologies to support website functionality, remember preferences, and collect information about website use.
Cookies are small files stored on your device. You can manage or block cookies through your browser settings. Blocking certain cookies may affect website functionality.
Cookie settings do not necessarily stop all information collection. For example, our systems may still receive technical information needed to deliver website pages and maintain security.
You may contact us with questions about website technologies or to exercise any applicable privacy rights.
We use Google reCAPTCHA to protect our website forms against spam, automated abuse, and fraudulent activity.
reCAPTCHA processes technical information, such as IP addresses, browser and device information, cookies, and interaction signals, to assess whether website activity is legitimate. Relevant information is transmitted to Google for this security analysis.
We may contact you about inquiries, appointments, payments, and services you request.
Where we send promotional emails, you can unsubscribe using the link in the email or by contacting us at info@regenerateme.com.
If you receive promotional text messages from us, you may opt out by replying STOP or contacting us. We obtain consent where required by applicable law, and consent to marketing texts is not a condition of purchase.
Opting out of marketing does not necessarily stop communications needed to manage your appointments, transactions, or legal requests.
We retain personal information for as long as reasonably necessary to provide services, fulfill the purposes described in this policy, maintain required records, resolve disputes, and comply with legal obligations.
Retention periods depend on the type of information, its purpose, and applicable requirements. Certain medical and financial records may need to be retained even after a deletion request.
When information is no longer needed, we delete, securely dispose of, or appropriately deidentify it, subject to applicable requirements.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.
No internet transmission or storage system is completely secure. If a security incident triggers a legal notification obligation, we will provide the required notifications.
Depending on your state of residence, the information involved, and the laws applicable to our business, you may have the right to:
Request information about our collection, use, and disclosure practices.
Access or obtain a copy of your personal information.
Request correction of inaccurate information.
Request deletion, subject to applicable exceptions.
Opt out of certain sales, sharing, targeted advertising, or profiling.
Withdraw consent to certain uses of sensitive or consumer health information.
Appeal a decision concerning a privacy request.
To submit a request, email info@regenerateme.com with the subject line “Privacy Request.” Describe your request and provide sufficient information for us to identify the relevant records. Please do not include sensitive medical information in your initial email.
We may reasonably verify your identity or an authorized representative’s authority. We will respond within the time required by applicable law and explain any applicable limitations or reasons for denial.
Where you have a right to appeal a denied request, email the same address with the subject line “Privacy Appeal.”
We will not unlawfully discriminate against you for exercising applicable privacy rights.
Nevada residents: Where Nevada’s online privacy law applies, you may submit a verified request directing us not to sell covered information by emailing info@regenerateme.com with the subject line “Nevada Opt-Out Request.”
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website.
If you believe a child under 13 has provided personal information through our website, contact us so we can review and address it.
Information collected in connection with lawful healthcare services for minors is handled according to applicable law and appropriate parent or guardian authorization requirements.
Our website may contain links to third-party websites or services. Their information practices are governed by their own privacy notices. Please review those notices before providing personal information.
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the revised policy on this page and update the date above.
Where legally required, we will provide additional notice or obtain consent before implementing relevant changes.
For privacy questions, concerns, or requests, contact:
Regenerate Me
Email: info@regenerateme.com
Phone: (702) 778-2800
Website: regenerateme.com